Returns & Exchanges
At Sim-plicity, we stand by the quality of our tech. If you are not completely satisfied with your purchase, you can return your electronics in their original condition within 30 days of delivery.
Initiate Your Request
Log into your Sim-plicity account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Ship It Back
Affix the prepaid shipping label provided in your portal and drop the package off at any authorized courier location.
Receive Your Refund
Once our technicians inspect the hardware for functionality, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing